I put my car in Lucas Chrysler for repair on 4/8/15. They had to order the parts. (2 Down Stream O2 Sensors). The part was not due in until 4/13/15. I picked my car up on 4/14/15. I had 3/4 tank of gas when I put it in the shop. I got down the road, and noticed my tank was on empty. My car still was not fixed. The engine light was still on and it cost me: $1,380.47. On Monday April 29th. I received Traffic Violations in the mail totaling: $108.00 which occurred on 4/10/15. I have not been able to get any help in this matter. I took the tickets to Chrysler on 4/30/15 and they made copies and told me the manager would call me. He did not call, so I called him (Bob Bruce) on May 1st and left a detailed voice mail. I asked that he call me immediately so we can resolve this. How ever he did not call. I am disappointed, because I have been a fateful customer for over six years, and I do not deserve this type of treatment. This is so unprofessional. Please help me resolve this situation.
Carol A. Williams
506 N. Carolina Trail
This person wrote the review because of poor customer service of car repair from Lucas Chrysler Jeep Dodge Ram and attached photo s. Reviewer claimed that he or she wants Lucas Chrysler Jeep Dodge Ram to issue a full refund.
The most disappointing in user's experience was way my vehicle was mis used. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
Also, this reviewer considered the following company: Nissan. We collected other reviews about products and/or services offered by Lucas Chrysler Jeep Dodge Ram for you to read. This information may help you with your purchase decision.